Charlotte Whitmore
Verified customer
My dress delivery was running late and I was worried I wouldn't have it in time for an event. The team kept me updated right up until it arrived. So relieved, thank you! 😊
Debenhams
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Reviews
4.7 out of 5
4 days ago
Daniel Fletcher
Verified customer
Had a delayed parcel and wasn't sure what to do. Got a clear, helpful reply within a couple of hours with a new delivery date. Really good service 🙏
Amelia Hartley
Verified customer
Return was straightforward, but the refund took a few days longer than expected. Once I raised it, it was sorted quickly. Would be five stars if refunds were a bit faster.
Oliver Richardson
Order arrived in two separate parcels and I thought something was missing. Support explained immediately that the second box was on its way. All good 👍
Lauren Bennett
Verified customer
Really helpful with my return. Clear instructions, no fuss, everything explained properly.
Matthew Harrison
A refund was taking longer than I hoped, but I could see exactly what stage it was at. Great not to be left guessing ✨
Georgia Palmer
Verified customer
Didn't know who to contact about an order problem. Having one place to raise it and get a proper answer made things so much easier.
Rebecca Collins
One item in my order arrived faulty. I explained everything in one place and it was resolved without any back-and-forth. Very impressed 😊
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